At Shadowfire Jewels, we want you to be completely satisfied with your purchase. If for any reason you're not happy, you may return or exchange your item within 14 days of delivery. To be eligible, items must be unused, undamaged, and returned in their original packaging along with proof of purchase. Please contact our support team within the 14-day window to begin the return or exchange process — we’ll guide you through each step.

Please note that customized, engraved, or final sale items cannot be returned or exchanged unless they arrive damaged or defective. Once we receive and inspect the returned item, we will process your refund or exchange within a few business days. Refunds will be issued to the original payment method, and exchanges will be shipped once the original item is received and approved.

Customers are responsible for return shipping costs unless the item received is incorrect or damaged. For your protection, we recommend using a trackable shipping method when sending back any items. Our goal is to ensure a smooth, secure, and transparent return experience for every customer. For more information, please refer to our full Return & Exchange Policy or reach out to our support team directly.

Once we receive and inspect the returned item, your refund or exchange will be processed promptly.

Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.